FAQs

What if my item was damaged or defective?

LOST, DAMAGED AND/OR DEFECTIVE MERCHANDISE

Lost products by Institution or Facility staff need to be resolved by the Receiving and Release Sergeant. Defective or damaged items upon arrival to the Institution or Facility may be returned at no charge to the customer. New-New Stuff will provide return labels at each Institution or Facility for such cases. A copy of the invoice bearing a staff signature indicating that the product was defective or damaged must accompany the returned goods. New-New Stuff will refund the monies or replace the defective or damaged products at their discretion.  Items such as shoes, clothing and musical instruments will be replaced unless customer requests a refund or it was determined that the customer was at fault.

How long do I have to cancel my order?

All order will be processed immediately, if you need to cancel an order please contact New-New Stuff  at 1-877-673-2021. There will be a 10% restocking fees for any cancellation. To avoid restocking fees you can request that the money be use toward future purchase. Once orders have been shipped all orders are final.

How do I get new items added to the catalog?

You can email us at New-newstuff.com with any suggestion.

What are my payment option?

You’re able pay by credit or debit card, money order, PayPal, and check.

How can I track my order?

All orders can be track by clinking on to “Order” which will allow you to track your order.

FAQs

What if my purchase doesn't arrive within the hour?

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Can I get my order expedited?

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Is Buying On-Line Safe?

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What if my purchase doesn't arrive within the hour?

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What if my items are damaged or defective?

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